Store Policies

Ordering and Payment:

When you place an order with us, we request your name, telephone number, billing address, shipping address, credit card number with expiration date and security code, and your email address. Armstrong accepts payment by MasterCard, Visa and American Express credit cards. In an effort to create a secure shopping environment for you, all orders go through a credit card authorization and verification process. We may contact you and ask that you provide further information regarding your credit card purchase. For your protection we may cancel an order if verification is not obtained. To avoid any delays with your order, please make sure the billing information you provide matches your credit card issuing bank records. We use your information only for the purposes of processing your orders. We do not share your private information with anyone.

 

Shipping Policies:

Most orders are shipped within 48 hours of being placed. This is contingent on stock status and carriers’ pick up schedule. Delivery can take anywhere from two to ten working days, depending on your location and the shipping method you select. International orders are excluded from this time window. We cannot control time in transit, so if an item is urgent, please consider expedited shipping.

Final shipping costs are calculated per package and are determined by actual or dimensional weight, destinations, contents and carrier service.

Domestic: Armstrong uses UPS for all domestic shipments. Shipping charges are calculated automatically before order is placed. If you live in Florida 6% sales tax will be added to your order. All shipments are insured.

Next Day Shipping: Your order will be shipped the next business day for delivery the following business day. To qualify for next day delivery, your order must be placed and your credit card authorized by 10:00 am EST. Armstrong cannot offer Next Day Shipping during weekends or holidays.

Second Day Air Shipping: Your order will be shipped the next business day for scheduled delivery in two business days. To qualify for Second Day Air Shipping, your order must be placed and your credit card authorized by 10:00 am EST. Armstrong cannot offer Second Day Air Shipping during weekends or holidays.

Standard UPS Ground Delivery: Your order will be shipped the next business day for scheduled delivery in seven to ten business days (not including holidays and weekends). To qualify for scheduled delivery, your order must be placed and your credit card authorized by 10:00 am EST.

International: When product is selected and the delivery address is entered, the shipping charges are calculated automatically before order is placed. Armstrong offers DHL, Fedex and UPS services for international orders. All international orders are insured. We must have a phone and /or a fax number before we can ship your order.

There may be duties and taxes (VAT or other non-shipping charges incurred in the destination country) imposed on your order that are not reflected in our prices. We have no control over these charges and cannot predict what they may be. Check with your local Customs office for those charges. In addition, some countries may charge an additional handling fee for delivery within that country.

 

Shipping Damage or Loss:

Products are shipped ExWorks from Armstrong’ facility in Stuart, Florida. Armstrong is not responsible for damage, loss or delay after goods are delivered to the carrier. When loss or delay occurs, we will gladly assist in tracing or expediting, but such assistance is no criteria for responsibility.

Visible Damage: When there is loss or apparent visible damage to a shipment, when tendered for delivery, do not give the carrier a clear receipt. Note such damage on the carrier’s delivery receipt and have the driver sign the receipt.

 

Concealed Damage or Loss:

Advise the delivering carrier in writing as soon as discovered or at least no more than 15 days after delivery, and request carrier to make an inspection.

Retain the container and all packaging that the damaged or lost material was packaged in for the carrier’s inspection.

Shortages must be reported to Armstrong within 15 days after receipt of goods.

Shortages can result from articles being overlooked and thrown out with the packing material.

When receiving an Armstrong Outboard Bracket check inside the bracket for items such as tube kits, bolt kits and touch up paint.

Shortages can also result from merchandise being removed from the packing and not checked against the items on the packing list also damage, theft or loss in transit.

 

Armstrong Return Policy:

We want you to be a satisfied customer. A Return Goods Authorization (RGA) number is required for all merchandise being returned. Merchandise must be unused, in its original packaging and returned with a receipt within 30 days of purchase.

Unused items not returned in their original condition within the 30 days, if accepted, will be subject up to a 20% handling fee for inspection, repackaging, and restocking. We reserve the right to refuse returns or to access additional fees at our discretion if the merchandise is missing parts or is not in new condition.

 

How to Return an Item:

1. Request a Return Goods Authorization (RGA) Number by contacting Customer Service: esales@armstrongnautical.com or by calling 1-772-286-7204. The returned product must be postmarked within 15 days or the RGA will expire.

2. Repack the product in the original packaging and place inside a box suitable for shipping with all the original enclosures, parts and accessories.

3. Write the RGA number clearly and conspicuously on the outside of the package.

4. Return the package to Armstrong, shipping pre-paid (we do not accept C.O.D.) with the appropriate insurance. Shipping costs are non-refundable.